All return request forms must be submitted within 30 days of the delivery date of an order. Any request submitted after this time period will be denied.
All items must be returned in the original packaging, and must be in new, resalable condition. Items purchased as a package or kit must be returned in full. No partial returns are allowed.
Consumable items, such as paper products, refills for electric erasers, replacement cartridges, etc., cannot be returned.
Items that are packaged in blister packs (thick plastic covering that requires the use of scissors to open) must be returned in the un-opened packages. If the blister package has been opened, the item is not eligible for return.
Items which are considered special orders are non-cancellable, non-returnable and non-refundable. Special orders include, but are not limited to, custom paint colors on products.
Please see our list of non-returnable products by clicking here.
Refunds may not be made (or additional fee will be deducted) on merchandise that is:
fully or partially assembled
not in new, resalable condition
damaged due to use/mishandling by the customer
Authorized returns of non-defective/damaged merchandise will be refunded in full minus a 20% restocking fee and shipping. Shipping is non-refundable.
Restocking fees are waived if the customer places a new order of equal or greater value within 10 business days of submitting the return request form.
In rare situations the warehouse may not want the item returned. Should this occur, please note that the restocking fee is still deducted if no new order (of equal or greater value) is placed.
Returns must be shipped and the tracking number provided within 10 business days after we issue the RMA number to you.
We recommend that you use a shipping company such as UPS or FedEx that offers a tracking feature when making a return.
Return shipping will be the responsibility of the customer, unless otherwise advised.
Items being returned due to damage, defect or an incorrect shipment must also be returned within 10 business days of you receiving the return label/RMA number. If within 30 days the item(s) is not returned, you will be responsible for payment of the item(s), and your original form of payment will be charged as applicable.
Notification of defective/damaged products:
We strongly advise that our customers inspect and test any product immediately upon receipt. If any product is found to be defective or damaged, please notify us immediately upon noting the issue.
Please be aware that pictures of any damage will be requested. You may send these pictures before they are requested to email@example.com and include your order number in the subject line.
We request that the shipment be inspected and any damage be reported within 24 hours of delivery to the shipping company and if possible, that the customer note "DAMAGE" on the delivery confirmation paperwork.
Replacements for defective/damaged items are subject to inspection prior to a replacement shipping to you. You will be informed of when the replacement will ship once we have contacted the warehouse.
After our 30 day return period, any defective or damaged item is ineligible for refund but may be covered by the manufacturer's warranty. The manufacturer will need to be contacted for any details relating to warranty.
Unauthorized returns may not be refunded.
Restocking fees are charged if the customer refuses a shipment without a return authorization number or prior approval.
Any undeliverable order which is returned to the warehouse due to an incorrect address, the customer not being available for delivery or a refusal by the customer will be charged a reshipping fee and may incur additional fees as well.
Any order shipped to a freight forwarder or shipped outside of the USA by the customer is not eligible for return.
For returns which are past the 30 day period, purchases made through LO Ink Specialties are no longer authorized to be returned or refunded. After this time, products may be covered by their respective manufacturers' warranty. In some instances, manufactures will offer replacement or repair at their discretion. For your convenience, we can provide the manufacturers' contact information for your product.
We are always interested in receiving feedback for any of the products and brands we sell. If you have any comments you wish to share, please contact us at firstname.lastname@example.org.
Our Business Hours:
Monday through Friday 8 AM to 5 PM Eastern Standard Time. We are located in the State of Indiana.
Talk To Us:
Call us toll-free at 1-800-777-6471, LO Ink Customer Service can help answer your questions. All calls outside of normal business hours go to voice mail which are checked promptly upon starting each work day.
If you would like to send an email to our Customer Service Department, please fill-in the form on our Contact Us page or email us email@example.com.